Customer Service Executive

FWD

Kuala Lumpur, Malaysia
Customer service experience
Knowledge in life & general insurance
Ability to manage complaints
FWD Group aims to change the way people feel about insurance through innovation and technology

Job Summary

  • FWD Group aims to change the way people feel about insurance through innovation and technology.
  • The role involves providing exceptional customer service across various communication channels.
  • FWD TIM is dedicated to operational excellence and fostering a diverse workforce.

Matching Summary

FWD Group aims to change the way people feel about insurance through innovation and technology.

Skills & Requirements

Must-have

  • Customer service experience
  • Knowledge in life & general insurance
  • Ability to manage complaints

Nice-to-have

  • Strong interpersonal skills
  • Proactive problem-solving
  • Flexibility in handling inquiries

Key Requirements

  • Minimum SPM / Diploma holder
  • At least 2 years of customer service experience
  • Relevant insurance qualifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter