German Technical Support - Knowledge Gatherer

Capgemini

Cairo, EG
On-site
Capture and document technical knowledge
Create and maintain knowledge base articles
Translate complex technical concepts
The German Technical Support – Knowledge Gatherer is responsible for capturing, structuring, documenting, and maintaining technical knowledge, troubleshooting guides, and best practices to support technical support operations

Job Summary

  • The German Technical Support – Knowledge Gatherer is responsible for capturing, structuring, documenting, and maintaining technical knowledge, troubleshooting guides, and best practices to support technical support operations.
  • Key responsibilities include creating and maintaining knowledge base articles, FAQs, troubleshooting guides, and process documentation, ensuring accuracy and clarity.
  • The role requires collaboration with Support, QA, Training, and Product teams to ensure consistent and accurate knowledge availability for German-speaking support teams.

Matching Summary

The German Technical Support – Knowledge Gatherer is responsible for capturing, structuring, documenting, and maintaining technical knowledge, troubleshooting guides, and best practices to support technical support operations.

Skills & Requirements

Must-have

  • Capture and document technical knowledge
  • Create and maintain knowledge base articles
  • Translate complex technical concepts
  • Fluent German language skills
  • Strong documentation and communication skills

Nice-to-have

  • Experience in multinational environments
  • ITIL or KCS exposure
  • Supporting German-speaking customers

Key Requirements

  • 2+ years of relevant experience
  • Fluent German (mandatory)
  • Very good English command
  • Experience with ticketing/knowledge tools

Work Rights

Not specified

Tailored Resume

Cover Letter