Customer Success Senior Manager

SALESFORCE COM SINGAPORE PTE LTD

Singapore, Singapore
Hybrid (3 days in office, 2 days flexible)
Salesforce platform expertise
Executive stakeholder management
Roi-driven customer engagement
The Customer Success Senior Manager at Salesforce Singapore is a strategic role focused on driving business impact for complex, multi-org customers. The position requires expertise in customer success management, advanced stakeholder engagement, and a strong understanding of Salesforce products, with an emphasis on delivering measurable value and fostering executive relationships

Job Summary

  • This role serves as a strategic partner for complex Signature customers to drive quantifiable business impact and maximize Salesforce investment value.
  • The Senior Manager is responsible for designing agentic workflows that leverage AI for repetitive tasks while focusing on high-stakes relationship building.
  • Candidates must possess deep expertise in Sales Cloud features, including Einstein AI, CPQ integration, and territory management strategies.

Matching Summary

Match Score: 85

The Customer Success Senior Manager at Salesforce Singapore is a strategic role focused on driving business impact for complex, multi-org customers. The position requires expertise in customer success management, advanced stakeholder engagement, and a strong understanding of Salesforce products, with an emphasis on delivering measurable value and fostering executive relationships.

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Executive stakeholder management
  • ROI-driven customer engagement
  • Complex multi-org program management
  • Sales Cloud and Revenue Cloud knowledge

Nice-to-have

  • Mentorship and team development
  • Growth mindset and learning agility
  • AI governance and safety-by-design
  • Cross-functional resource mobilization
  • Advanced negotiation skills

Key Requirements

  • Salesforce Admin + Sales Cloud Consultant certification
  • Experience with enterprise sales organizations
  • Knowledge of MEDDIC or Challenger sales methodologies
  • Multiple Salesforce product certifications preferred
  • Ability to navigate complex organizational dynamics

Work Rights

Not specified

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