Customer Engagement Advisor

Aristocrat Gaming

North Ryde, Australia
Customer engagement experience
Relationship management skills
Proactive customer engagement
This role focuses on strengthening relationships with venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication

Job Summary

  • This role focuses on strengthening relationships with venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication.
  • The role also requires a proactive approach to relationship management, partnering with internal teams across Sales, Operations, and Product to ensure customers are supported, heard, and continually realising value from our solutions.
  • Aristocrat Leisure Limited is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day.

Matching Summary

This role focuses on strengthening relationships with venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication.

Skills & Requirements

Must-have

  • Customer engagement experience
  • Relationship management skills
  • Proactive customer engagement
  • Structured communication
  • CRM and reporting tools
  • Salesforce experience preferred

Nice-to-have

  • Hospitality industry experience
  • Gaming industry experience
  • Technology industry experience
  • Analytical and meticulous approach
  • Problem-solving ability

Key Requirements

  • Minimum 2 years' experience
  • Customer engagement, customer success, or account management
  • Authorized to work in location

Work Rights

Not specified

Tailored Resume

Cover Letter