Assistant Team Leader (superannuation Administration)
Apex Group
Wollongong, Australia
Competitive remuneration commensurate with skills ...
Team leadership and support
Superannuation industry knowledge
Sla monitoring and reporting
The role involves overseeing daily work allocation and providing guidance to build team capabilities through induction and on-the-job support
Job Summary
The role involves overseeing daily work allocation and providing guidance to build team capabilities through induction and on-the-job support.
Candidates will be responsible for monitoring team performance against Service Level Agreements and producing management reports for proactive discussion.
The position offers a unique opportunity to join a global business with over 13,000 employees across 112 offices worldwide.
Matching Summary
The role involves overseeing daily work allocation and providing guidance to build team capabilities through induction and on-the-job support.
Salary
Competitive remuneration commensurate with skills and experience; Covered by enterprise agreement; Not specified
Skills & Requirements
Must-have
Team leadership and support
Superannuation industry knowledge
SLA monitoring and reporting
Error trend analysis
Incident and complaint management
Nice-to-have
Multi-skilling capabilities
Proactive disruption mindset
Cross-jurisdictional service experience
Strong communication skills
Key Requirements
Diploma of Financial Services (Superannuation) desirable
RG146 qualification or willingness to complete certification
Relevant experience in superannuation, banking, finance, or insurance
Leadership experience in a support role or project team