Base: $65,100.00 to $107,500.00; bonus/equity: not...
Hybrid (fully virtual with occasional on-site presence)
3–5 years of customer service experience
Strong understanding of group insurance products
Ability to solve questions from brokers and clients
Prudential is seeking a Senior Customer Excellence Specialist for its Group Insurance Customer Excellence Team to enhance service experiences for Premier clients. The role involves managing client inquiries, conducting virtual meetings, and identifying process improvements, with a focus on customer service excellence
Job Summary
This role is pivotal in delivering an exceptional service experience to our Premier clients.
You will take ownership of assigned client inquiries and foster strong client relationships.
At Prudential, your voice matters—and your contributions make a real impact.
Matching Summary
Match Score: 85
Prudential is seeking a Senior Customer Excellence Specialist for its Group Insurance Customer Excellence Team to enhance service experiences for Premier clients. The role involves managing client inquiries, conducting virtual meetings, and identifying process improvements, with a focus on customer service excellence.
Salary
Base: $65,100.00 to $107,500.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, 401(k) plan
Skills & Requirements
Must-have
3–5 years of customer service experience
Strong understanding of Group Insurance products
Ability to solve questions from brokers and clients