Customer Service Delivery Manager

Amadeus

Bogota, Colombia
Hybrid
It service management
Service delivery
Customer success
As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance

Job Summary

  • As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance.
  • Amadeus offers competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
  • Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life, and is committed to leveraging its diverse population to drive innovation, creativity, and collaboration.

Matching Summary

As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance.

Skills & Requirements

Must-have

  • IT Service Management
  • Service Delivery
  • Customer Success
  • Incident Resolution
  • Cross-functional Coordination
  • Airline Business Processes

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Ability to lead under pressure
  • Diverse and inclusive workplace

Key Requirements

  • 3-5 years of experience in Application Support
  • 5+ years in IT Service Management
  • Full professional proficiency in English
  • Proven experience managing production incidents
  • Experience managing SLAs and incident escalation

Work Rights

Not specified

Tailored Resume

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