Manager, Customer Experience & Performance Improvement - Shp Operations - Day Shift Full Time
Sharp
Hourly: $55.390 - $71.470 - $87.550; pyy range ref...
Bachelor's degree required
5 years process improvement experience
Data analysis with excel spss r
The Manager of Customer Experience and Performance Improvement leads Sharp Health Plan's efforts to deliver top-decile performance across all customers and lines of business
Job Summary
The Manager of Customer Experience and Performance Improvement leads Sharp Health Plan's efforts to deliver top-decile performance across all customers and lines of business.
This role requires facilitating change management and leading the Health Plan's Green Belt program to cultivate a culture of continuous improvement.
The position involves working directly with executive leaders to manage a team of analysts charged with listening to customers and identifying opportunities for improvement.
Matching Summary
The Manager of Customer Experience and Performance Improvement leads Sharp Health Plan's efforts to deliver top-decile performance across all customers and lines of business.
Salary
Hourly: $55.390 - $71.470 - $87.550; Pay range reflects experience and skills; Actual rate dependent on factors including education and marketplace
Skills & Requirements
Must-have
Bachelor's Degree required
5 years process improvement experience
Data analysis with Excel SPSS R
Data visualization using Tableau
3 years leading cross-functional efforts
Six Sigma Green Belt Certification
Nice-to-have
Master's Degree preferred
Survey design and customer research background
Project Management Professional (PMP) certification
Six Sigma Black Belt (CSSBB)
Design Thinking Certification
Experience managing analytical team
Key Requirements
Bachelor's Degree
5 Years experience in process improvement activities
Six Sigma Green Belt Certification
3 Years leading cross-functional improvement efforts
3 Years experience communicating with Executive leadership