Inside Customer Success Representative

Solera

Not specified
3+ years customer success experience
Strong problem-solving skills
Excellent verbal and written english
Solera is seeking an Inside Customer Success Representative to engage with large and medium-sized customers, focusing on building relationships and resolving issues to drive customer loyalty. The ideal candidate should have experience in customer success, strong problem-solving skills, and the ability to thrive in a fast-paced environment

Job Summary

  • The role involves representing the company as a face of Solera while building strong relationships with large and medium-sized customers.
  • Responsibilities include managing customer accounts, driving retention, and acting as an escalation point for support issues.
  • Candidates must be comfortable learning new automation tools and collaborating with cross-functional teams to achieve business outcomes.

Matching Summary

Match Score: 85

Solera is seeking an Inside Customer Success Representative to engage with large and medium-sized customers, focusing on building relationships and resolving issues to drive customer loyalty. The ideal candidate should have experience in customer success, strong problem-solving skills, and the ability to thrive in a fast-paced environment.

Skills & Requirements

Must-have

  • 3+ years customer success experience
  • Strong problem-solving skills
  • Excellent verbal and written English
  • Experience with Salesforce or Five9
  • Ability to work independently

Nice-to-have

  • French speaker
  • Familiarity with DOT/FMCSA regulations
  • Intermediate to advanced Salesforce knowledge
  • Experience in transportation industry
  • Positive attitude in fast-paced environment

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in customer success, account management, sales, or consulting
  • Technical certifications (if applicable)

Work Rights

Not specified

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