Técnico De Calidad Gpe Iii

Aptiv

Guadalupe, Mexico
Customer satisfaction process
Customer complaint response
Kpi performance monitoring
The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures

Job Summary

  • The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures.
  • This role involves monitoring customer KPI performance and applying continuous improvement processes.
  • The technician will coordinate with a multidisciplinary team to ensure effective problem-solving and root cause analysis.

Matching Summary

The Quality Customer Care Technician is responsible for executing customer satisfaction through complaint response procedures.

Skills & Requirements

Must-have

  • customer satisfaction process
  • customer complaint response
  • KPI performance monitoring

Nice-to-have

  • continuous improvement mindset
  • multidisciplinary team coordination
  • effective communication skills

Key Requirements

  • experience in quality assurance
  • knowledge of 8D and PFMEA
  • ability to analyze data

Work Rights

Not specified

Tailored Resume

Cover Letter