Senior Engineer

NTT DATA

Moderate-level experience in managed services
Knowledge of ticketing tools preferably servicenow
Familiarity with itil processes
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents

Job Summary

  • You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents.
  • The company is a $30+ billion trusted global innovator serving 75% of the Fortune Global 100.
  • You are expected to collaborate closely with other teams and clients to ensure seamless communication and efficient problem resolution.

Matching Summary

You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents.

Skills & Requirements

Must-have

  • Moderate-level experience in managed services
  • Knowledge of ticketing tools preferably ServiceNow
  • Familiarity with ITIL processes
  • Experience working with vendors and third parties
  • Ability to work longer hours when necessary

Nice-to-have

  • Positive outlook under pressure
  • Commitment to client satisfaction
  • Collaboration across different cultures
  • Automation task identification skills
  • Disaster recovery testing participation

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Moderate-level experience in cross-technology infrastructure
  • Proficiency in planning activities and projects

Work Rights

Not specified

Tailored Resume

Cover Letter