Senior Service Desk Specialist - 8:30am-5pm (monday-friday)

Gzata

Heredia, Costa Rica
Hybrid
3-5 years of help desk experience
Advanced proficiency in microsoft os
Strong customer service orientation
The Senior Service Desk Specialist is an integral part of our professional team, serving as the primary contact for our internal customers

Job Summary

  • The Senior Service Desk Specialist is an integral part of our professional team, serving as the primary contact for our internal customers.
  • They provide top-notch support primarily via phone and remote tools, following established procedures for incident resolution.
  • Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued.

Matching Summary

The Senior Service Desk Specialist is an integral part of our professional team, serving as the primary contact for our internal customers.

Skills & Requirements

Must-have

  • 3-5 years of Help Desk experience
  • advanced proficiency in Microsoft OS
  • strong customer service orientation

Nice-to-have

  • empathetic and customer-centric service
  • quick response and adaptability
  • team collaboration

Key Requirements

  • Associate's Degree or Technical College Certificate
  • A+ Certification and ITIL Foundation Certification
  • advanced knowledge of Microsoft Office 365

Work Rights

Not specified

Tailored Resume

Cover Letter