Customer Service Manager

CIELO TALENT PTE. LTD.

Yishun, Singapore
Not specified
5 years managerial experience
Sox/iso compliance knowledge
Strategic plan execution
CIELO TALENT PTE. LTD. is seeking a Customer Service Manager to lead and enhance customer operations, ensuring compliance with regulations and delivering high standards of customer satisfaction. The ideal candidate should have significant managerial experience, a strong ability to lead cross-functional teams, and excellent communication skills

Job Summary

  • The role provides leadership for customer operation specialists in order fulfilment, quota credit, collections, and contracts.
  • The incumbent is accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
  • The position requires driving a culture of collaboration and customer intimacy while managing operational and financial metrics.

Matching Summary

Match Score: 85

CIELO TALENT PTE. LTD. is seeking a Customer Service Manager to lead and enhance customer operations, ensuring compliance with regulations and delivering high standards of customer satisfaction. The ideal candidate should have significant managerial experience, a strong ability to lead cross-functional teams, and excellent communication skills.

Skills & Requirements

Must-have

  • 5 years managerial experience
  • SOX/ISO compliance knowledge
  • Strategic plan execution
  • Cross-functional collaboration
  • Multi-national team leadership

Nice-to-have

  • Generative AI proficiency
  • Power BI dashboard creation
  • Conflict management skills
  • Culture of innovation
  • Agilent Standards adherence

Key Requirements

  • Bachelor's or Master's degree
  • 5+ years of managerial experience
  • Experience in audit environment (SOX/ISO)
  • Proven track record in strategic planning

Work Rights

Not specified

Tailored Resume

Cover Letter