Technical Specialist - Ms, Security

NTT DATA

Onsite
Managed services experience
Itil process knowledge
Third line support capabilities
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems

Job Summary

  • The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
  • This role requires managing tickets of low to high complexity while ensuring zero missed service level agreement conditions.
  • NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.

Matching Summary

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Skills & Requirements

Must-have

  • Managed Services experience
  • ITIL process knowledge
  • Third line support capabilities
  • Root cause analysis skills
  • Vendor management experience

Nice-to-have

  • Cross-cultural communication skills
  • Automation of work opportunities
  • Positive outlook in pressurized environments
  • Active listening techniques
  • Client-focused interaction style

Key Requirements

  • Advanced diploma or degree in IT/Computing
  • Demonstrated experience in Engineering function within ICT organization
  • Working knowledge of ITIL processes
  • Experience working with vendors and third parties

Work Rights

Not specified

Tailored Resume

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