Senior Customer Success Manager

Ping Identity

Remote
Not specified; not specified; competitive benefits...
Remote
German language proficiency required
B2b saas customer success experience
Portfolio management of enterprise accounts
This role requires a German speaker to drive adoption, value realization, and revenue growth for a portfolio of enterprise customers

Job Summary

  • This role requires a German speaker to drive adoption, value realization, and revenue growth for a portfolio of enterprise customers.
  • The successful candidate will act as the primary post-sales relationship owner, orchestrating resources across Support, Product, and Sales to ensure strategic outcomes.
  • Ping Identity offers a flexible work environment with competitive benefits including generous PTO, parental leave, and education reimbursement.

Matching Summary

This role requires a German speaker to drive adoption, value realization, and revenue growth for a portfolio of enterprise customers.

Salary

Not specified; Not specified; Competitive benefits and perks including PTO, healthcare, and retirement programs

Skills & Requirements

Must-have

  • German language proficiency required
  • B2B SaaS customer success experience
  • Portfolio management of enterprise accounts
  • Renewal and churn risk management
  • Data-driven decision making with dashboards

Nice-to-have

  • Identity and Access Management (IAM) domain knowledge
  • Experience with Gainsight or Salesforce tools
  • Background in running Executive Business Reviews
  • Collaboration with global distributed teams
  • Strong storytelling and presentation skills

Key Requirements

  • Must be a German speaker
  • Proven track record managing mid-to-large enterprise portfolios
  • Experience in B2B SaaS or enterprise software customer success
  • Ability to engage with technical and non-technical stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter