Customer Service Representative

YetiCoolers

Remote
Fully remote
Customer interaction and problem resolution
Advanced understanding of netsuite
Knowledge of mystery ranch products
At YETI, employees have the opportunity to create exceptional, meaningful work and problem solve with innovative team members to help customers get high-quality gear for their adventures

Job Summary

  • At YETI, employees have the opportunity to create exceptional, meaningful work and problem solve with innovative team members to help customers get high-quality gear for their adventures.
  • The Customer Service Representative role involves answering phone calls, responding to customer inquiries, managing orders and returns, and supporting dealer and distributor needs while ensuring customer expectations are met.
  • YETI is committed to diversity, equity, and inclusion, providing accommodations for applicants with disabilities and fostering an authentic and inclusive culture.

Matching Summary

At YETI, employees have the opportunity to create exceptional, meaningful work and problem solve with innovative team members to help customers get high-quality gear for their adventures.

Skills & Requirements

Must-have

  • Customer interaction and problem resolution
  • Advanced understanding of NetSuite
  • Knowledge of MYSTERY RANCH products
  • Managing orders and inventory
  • Handling government purchasing requirements
  • Remote full-time position

Nice-to-have

  • Outgoing and energetic personality
  • Excellent communication skills
  • Multi-tasking proficiency
  • Ability to travel to tradeshows
  • High attention to detail
  • Team collaboration with Operations and Sales

Key Requirements

  • Greater than 2 years of relevant experience
  • Strong familiarity with MYSTERY RANCH products
  • Ability to work off-hours as needed
  • Experience with NetSuite transactions
  • Ability to lift up to 50 lbs
  • Domestic or international travel availability

Work Rights

Not specified

Tailored Resume

Cover Letter