Technical Support Representative, French Speaker

Dexcom Inc

Vilnius, Lithuania
Base: €1,643.33 to €2,030.00 gross monthly; bonus/...
Hybrid
Fluency in english and french
Troubleshooting mobile apps and hardware
Experience with social media channels
The role involves providing technical support and troubleshooting assistance to patients, parents, and caretakers using Dexcom continuous glucose monitoring products

Job Summary

  • The role involves providing technical support and troubleshooting assistance to patients, parents, and caretakers using Dexcom continuous glucose monitoring products.
  • Employees will serve as the first point of contact for inquiries regarding mobile apps, cloud software, and associated hardware while maintaining high-quality service standards.
  • The company offers a hybrid working model, comprehensive training, health insurance, and opportunities for career development in a diverse global team.

Matching Summary

The role involves providing technical support and troubleshooting assistance to patients, parents, and caretakers using Dexcom continuous glucose monitoring products.

Salary

Base: €1,643.33 to €2,030.00 gross monthly; Bonus/Equity: Not specified; Benefits: Health insurance, pension, vacation days included

Skills & Requirements

Must-have

  • Fluency in English and French
  • Troubleshooting mobile apps and hardware
  • Experience with social media channels
  • Strong verbal and written communication
  • Ability to work rotating shifts

Nice-to-have

  • Empathy for patients and families
  • Fast-paced environment adaptability
  • Independent work capability
  • Customer service excellence
  • Team collaboration skills

Key Requirements

  • 2-4 years of related experience
  • High School diploma or equivalent
  • Bilingual proficiency in English and French

Work Rights

Must live within commuting distance of Vilnius site

Tailored Resume

Cover Letter