Manager 2

SunLife

5 to 10 years managerial experience
Insurance industry background
Sla and kpi management
The role requires leading a team to provide utmost customer service while meeting agreed SLAs across aftersales services

Job Summary

  • The role requires leading a team to provide utmost customer service while meeting agreed SLAs across aftersales services.
  • Candidates must have at least 5 to 10 years of managerial and operations experience specifically within the insurance industry.
  • The position involves effectively managing change in a fast-paced environment while developing and upskilling team members.

Matching Summary

The role requires leading a team to provide utmost customer service while meeting agreed SLAs across aftersales services.

Skills & Requirements

Must-have

  • 5 to 10 years managerial experience
  • Insurance industry background
  • SLA and KPI management
  • Team leadership skills
  • Operations management expertise

Nice-to-have

  • Strong communication abilities
  • Staff development capabilities
  • Customer service focus
  • Change management in fast pace
  • Dynamic collaborative environment

Key Requirements

  • College graduate with business or statistics degree
  • 5 to 10 years managerial experience
  • Insurance industry experience required

Work Rights

Not specified

Tailored Resume

Cover Letter