Service Advisor

Suburban Ford of Waterford

Verona, NJ, United States
$64,000.00-$161,000.00 py
On-site
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Suburban Ford of Waterford is seeking a Service Advisor to join their team in Verona, NJ. The role involves facilitating automotive services and repairs by communicating with customers and technicians while ensuring excellent customer service

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Suburban Ford of Waterford is seeking a Service Advisor to join their team in Verona, NJ. The role involves facilitating automotive services and repairs by communicating with customers and technicians while ensuring excellent customer service.

Salary

$64,000.00-$161,000.00

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates and writing repair orders
  • Maintaining customer records
  • Communicating between customer and technician

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and valid driver's license
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

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