Complaints And Disputes Officer, Italy

AIG

Italy
2 day onsite
Dispute resolution experience
Insurance industry experience
Italian and english communication
AIG is seeking a Complaints and Disputes Officer for their operations in Italy, focusing on managing dispute resolution processes and enhancing customer relationships. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in both Italian and English, and the ability to work effectively under pressure

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

AIG is seeking a Complaints and Disputes Officer for their operations in Italy, focusing on managing dispute resolution processes and enhancing customer relationships. The ideal candidate should possess strong dispute resolution experience, excellent communication skills in both Italian and English, and the ability to work effectively under pressure.

Skills & Requirements

Must-have

  • dispute resolution experience
  • insurance industry experience
  • Italian and English communication
  • regulatory timeframes adherence
  • local regulator engagement (IVASS)

Nice-to-have

  • process improvement identification
  • risk-aware priority management
  • inclusive team culture participation
  • continuous learning and development

Key Requirements

  • Strong dispute resolution experience
  • Italian and English language proficiency
  • Working understanding of Italian complaint handling regulations

Work Rights

Not specified

Tailored Resume

Cover Letter