The Workforce Management Analyst II is responsible for advanced forecasting, schedule optimization, real-time performance governance, and capacity modeling for multi-channel operations
Job Summary
The Workforce Management Analyst II is responsible for advanced forecasting, schedule optimization, real-time performance governance, and capacity modeling for multi-channel operations.
This level serves as a subject matter expert in WFM methodologies, provides operational recommendations, mentors junior analysts, and drives continuous improvement in workforce planning processes.
We are committed to providing a fair and accessible hiring process.
Matching Summary
The Workforce Management Analyst II is responsible for advanced forecasting, schedule optimization, real-time performance governance, and capacity modeling for multi-channel operations.
Skills & Requirements
Must-have
advanced forecasting
schedule optimization
real-time performance governance
capacity modeling
predictive models
scenario planning
Nice-to-have
subject matter expert
continuous improvement
cross-functional collaboration
mentoring junior analysts
Key Requirements
Bachelor's Degree holder
1-2 years of relevant experience
intermediate to advance communication skills (Business English)
Excellent MS Excel knowledge
Ability to quickly learn and apply enterprise AI tools