Customer Care Representative

ABC Fitness

Base: $17.50 usd hourly; bonus/equity: not specifi...
Fully remote
Handling inbound and outbound calls
Assisting members with billing
Processing account changes
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers

Job Summary

  • This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers.
  • Maintain individual standards: Meet minimum QA goal of 90%; Minimum schedule adherence of 92%; Maintain an average talk time of 315 seconds or less on member calls.
  • ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.

Matching Summary

This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers.

Salary

Base: $17.50 USD hourly; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, EAP, Premium Calm App subscription

Skills & Requirements

Must-have

  • Handling inbound and outbound calls
  • Assisting members with billing
  • Processing account changes
  • Noting call content on accounts
  • Meeting QA and adherence standards
  • Proficiency in Microsoft Office
  • Ability to learn internal systems

Nice-to-have

  • Growth Mindset culture
  • Collaborative team environment
  • Bi-lingual skills
  • Previous call center experience
  • Work-from-home experience

Key Requirements

  • High school diploma or equivalent
  • Minimum typing speed of 30 WPM
  • Ability to work in a secure, quiet home environment
  • Reliable high-speed internet

Work Rights

Not specified

Tailored Resume

Cover Letter