Vp, Dispute Client Experience

Velera

Base: $134,500.00 - $174,900.00; bonus/equity: not...
Client dispute intake and resolution
Client experience strategy
Service standards for client interactions
The VP, Disputes Client Experience is responsible for defining and leading the end-to-end client facing disputes experience, ensuring every interaction reflects Velera’s commitment to Inspired Service

Job Summary

  • The VP, Disputes Client Experience is responsible for defining and leading the end-to-end client facing disputes experience, ensuring every interaction reflects Velera’s commitment to Inspired Service.
  • This leader will act as the voice of the client within the Disputes organization, translating needs into service strategy, experience design and continuous improvement initiatives that strengthen relationships and differentiate Velera.
  • Velera is committed to fostering a workplace where every employee feels valued, respected, and connected, offering a diverse workforce and an inclusive environment where diverse talent thrives.

Matching Summary

The VP, Disputes Client Experience is responsible for defining and leading the end-to-end client facing disputes experience, ensuring every interaction reflects Velera’s commitment to Inspired Service.

Salary

Base: $134,500.00 - $174,900.00; Bonus/Equity: Not specified; Benefits: Competitive wages, Medical, Dental, Vision, PTO, 401k with match, HSA, FSA, EAP, Tuition Reimbursement

Skills & Requirements

Must-have

  • Client dispute intake and resolution
  • Client experience strategy
  • Service standards for client interactions
  • Executive sponsor for escalated disputes
  • Voice of the client advocacy

Nice-to-have

  • Coaching culture for service excellence
  • Emotional intelligence
  • Consultative problem-solving
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 10 years progressive leadership experience
  • Financial services client experience leadership
  • Experience with executive leadership engagement
  • Experience with financial analysis, risk management, or regulatory compliance
  • Ability to travel required

Work Rights

Not specified

Tailored Resume

Cover Letter