Credit Welfare Agent

octopusenergy.it

Cardiff, GB
On-site
Compassionate and resilient attitude
Field-based lone working capability
Problem solving and listening skills
Octopus Energy is seeking a compassionate and resilient Credit Welfare Agent to conduct welfare-focused home visits for customers in debt, assisting them in creating sustainable repayment plans. The role involves both fieldwork and some desk-based customer interactions, emphasizing problem-solving, communication, and customer empathy

Job Summary

  • You will be completing welfare-focused home-visits to customers in debt.
  • The role is primarily field-based lone working with elements of desk-based interactions.
  • You are expected to turn stressful debt situations into manageable paths forward.

Matching Summary

Match Score: 85

Octopus Energy is seeking a compassionate and resilient Credit Welfare Agent to conduct welfare-focused home visits for customers in debt, assisting them in creating sustainable repayment plans. The role involves both fieldwork and some desk-based customer interactions, emphasizing problem-solving, communication, and customer empathy.

Skills & Requirements

Must-have

  • Compassionate and resilient attitude
  • Field-based lone working capability
  • Problem solving and listening skills

Nice-to-have

  • Great communicator
  • Ability to set up sustainable plans
  • Desk-based phone interaction experience

Work Rights

Not specified

Tailored Resume

Cover Letter