Manage and resolve customer complaints, ensuring timely root cause analysis and implementation of corrective actions using structured problem-solving methods (e.g., 8D)
Job Summary
Manage and resolve customer complaints, ensuring timely root cause analysis and implementation of corrective actions using structured problem-solving methods (e.g., 8D).
Act as the main interface for customer quality topics, translating customer requirements into internal actions and coordinating resolution activities across relevant teams.
Support the implementation of new processes and projects, contributing to continuous improvement of product and process quality.
Matching Summary
Manage and resolve customer complaints, ensuring timely root cause analysis and implementation of corrective actions using structured problem-solving methods (e.g., 8D).