Patient Service Representative - River Oaks

Summithealth

Houston, TX, US
Inbound and outbound phone support
Premier service interactions with patients
Operational accuracy and excellence
As a Patient Service Representative, you will offer inbound and outbound phone support using telephony and EMR systems

Job Summary

  • As a Patient Service Representative, you will offer inbound and outbound phone support using telephony and EMR systems.
  • The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.
  • VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Matching Summary

As a Patient Service Representative, you will offer inbound and outbound phone support using telephony and EMR systems.

Skills & Requirements

Must-have

  • Inbound and outbound phone support
  • Premier service interactions with patients
  • Operational accuracy and excellence
  • HIPAA and patient confidentiality standards

Nice-to-have

  • Experience in a contact center environment
  • Knowledge of healthcare industry
  • Bilingual in English and Spanish

Key Requirements

  • High school diploma or GED
  • 1+ year of experience in a call center
  • Excellent telephone etiquette
  • Skilled in basic computer operations and EMR

Work Rights

Not specified

Tailored Resume

Cover Letter