Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical under Risk Solutions division
Job Summary
Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical under Risk Solutions division.
Maximize team performance by carrying out formal performance reviews, regular feedback, Personal Development Plan, and coaching.
Prepare reports and proactively liaise with key business owners and business partners to develop processes and procedures to improve service level achievement and meet changing business needs!
Matching Summary
Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical under Risk Solutions division.
Skills & Requirements
Must-have
Manage daily work of staff
Oversee campaign delivery
Ensure quality of output
Adhere to policies and procedures
Manage stakeholder expectations
Continuous improvement advocate
Nice-to-have
Energetic and positive thinking
Build and sustain trust-based relationships
Proactive process development
Key Requirements
Bachelor’s degree holder
Minimum of 5 yrs. leadership experience
At least 2 years supervisory or operations lead role
Remote team management experience
Call center experience
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months