As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers
Job Summary
As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers.
The work of the team follows a set process, for a variety of different phone based tasks and this will include: Broker focus, deliver a best in class service directly to our Brokers.
We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Matching Summary
As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers.
Skills & Requirements
Must-have
Inbound and outbound phone based customer service
Customer centric timely response
Collecting relevant information
Creating new business insurance product based quotes
Making adjustments to insurance policies
Demonstrating values and behaviours
Broker focus, deliver a best in class service
Nice-to-have
Working within an organisation known for its innovative approach
Working within an organisation known for its strong brand
Diversity and flexible working at Hiscox
Encourage engagement in Hiscox media channels
Build rapport and demonstrate empathy
Key Requirements
Experience within a customer/client focussed sector
Team player
Continuous Improvement
Excellent verbal communication and clear written communication
Proven skills in taking ownership and managing your own workload