Etic, Service Desk - Graduate Program

PwC UK

Experience in it service desk role
Understanding of itsm processes
Strong communication and problem-solving skills
This role provides day-to-day IT operational support across enterprise systems as part of the Managed Service Delivery Tower

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems as part of the Managed Service Delivery Tower.
  • You will act as the first point of contact for IT service requests, incidents, and user assistance while ensuring service continuity.
  • The position requires collaborating with internal teams to resolve issues, maintain documentation, and support system change activities.

Matching Summary

This role provides day-to-day IT operational support across enterprise systems as part of the Managed Service Delivery Tower.

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Experience with ServiceNow ticketing tools
  • Customer-focused mindset
  • Attention to detail

Key Requirements

  • Graduate Program Intern/Trainee level
  • Experience in IT operations or support
  • Good understanding of ITSM processes

Work Rights

Not specified

Tailored Resume

Cover Letter