Business System Analyst - Gtas

Amex GBT

Mexico
Not specified; not specified; flexible benefits ta...
Not specified (potentially flexible or remote given the context of the role).
3 to 4 years technical application support experience
Troubleshooting multi-tiered web-based architectures
Proficiency in xml, apis, web services, .net framework
Amex GBT is seeking a Business System Analyst to provide Level 2 technical support for their travel booking applications, focusing on incident management and troubleshooting. The ideal candidate will possess a strong technical background, particularly in the travel industry, and demonstrate exceptional problem-solving skills

Job Summary

  • Amex GBT offers an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good.
  • The role involves providing Level 2 technical support for AMEX GBT Travel booking applications and managing critical incident resolution.
  • Employees enjoy flexible benefits tailored to each country, including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

Amex GBT is seeking a Business System Analyst to provide Level 2 technical support for their travel booking applications, focusing on incident management and troubleshooting. The ideal candidate will possess a strong technical background, particularly in the travel industry, and demonstrate exceptional problem-solving skills.

Salary

Not specified; Not specified; Flexible benefits tailored to each country

Skills & Requirements

Must-have

  • 3 to 4 years technical application support experience
  • Troubleshooting multi-tiered web-based architectures
  • Proficiency in XML, APIs, Web services, .NET Framework
  • Experience with SQL queries and log analysis tools
  • Hands-on experience with ticketing systems like ServiceNow

Nice-to-have

  • Experience in Travel Management Company (TMC)
  • Strong problem-solving skills with attention to detail
  • Ability to collaborate across virtual global teams
  • Flexibility to work 24x7 rotational shifts
  • High personal accountability and time management

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 3 to 4+ years of technical application support experience
  • Experience in the travel industry preferably in a TMC

Work Rights

Not specified

Tailored Resume

Cover Letter