Assistant Manager, Contact Center

AIG Insurance Hong Kong Limited

Hong Kong
Leadership skills in customer service
Experience in call center operations
Strong communication and interpersonal skills
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center

Job Summary

  • Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.
  • AIG values in-person collaboration as a vital part of our culture.
  • We invest in our largest asset, our people, through continuous learning and development.

Matching Summary

Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center.

Skills & Requirements

Must-have

  • Leadership skills in customer service
  • Experience in call center operations
  • Strong communication and interpersonal skills

Nice-to-have

  • Growth and transformation mindset
  • Analytical and problem-solving abilities
  • Cultural awareness and inclusion

Key Requirements

  • Bachelor degree with over 3 years’ experience
  • Qualified license of IIQE 1 and 2 is a plus
  • Proficient in spoken & written English & Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter