Banking Product Support Analyst Ii

Fidelity National Information Services

Not specified; competitive salary + benefits offer...
Hybrid
Prior us banking or finance experience
Experience with credit and debit processing
Strong problem-solving and research skills
The role requires utilizing expertise in the business of banking to handle customer inquiries and resolve support issues with urgency

Job Summary

  • The role requires utilizing expertise in the business of banking to handle customer inquiries and resolve support issues with urgency.
  • Team members are expected to recreate client issues in test environments, troubleshoot software applications, and document recurring problems to support product quality.
  • The position offers a hybrid work schedule with three days in-office and two days virtual, along with opportunities for professional development and volunteerism.

Matching Summary

The role requires utilizing expertise in the business of banking to handle customer inquiries and resolve support issues with urgency.

Salary

Not specified; Competitive salary and benefits offered

Skills & Requirements

Must-have

  • Prior US banking or finance experience
  • Experience with Credit and Debit processing
  • Strong problem-solving and research skills
  • Ability to work independently as a self-starter

Nice-to-have

  • Personal banking or mobile banking experience
  • Experience in Teller Deposits and Lending roles
  • Client-focused mindset and relationship building
  • Confidence in speaking with customers

Key Requirements

  • US banking or finance related experience
  • Credit and Debit processing knowledge
  • Teller Deposits and Lending application experience

Work Rights

Must have US banking or finance related experience (implied location)

Tailored Resume

Cover Letter