This role is responsible for implementing, maintaining, and continuously improving the methodology designed to move us from reactive reporting to continuous, real-time performance management
Job Summary
This role is responsible for implementing, maintaining, and continuously improving the methodology designed to move us from reactive reporting to continuous, real-time performance management.
Key Responsibilities include KPI Governance & Targets, Dashboard Ownership, Performance Consistency & Variability Reduction, Trigger-Based Intervention, Root Cause Analysis (RCA), and Ad-Hoc Reviews & Remediation.
Wise is building money without borders, empowering autonomous teams with the best data and processes to manage their performance, ensuring every second saved is value delivered to our customers.
Matching Summary
This role is responsible for implementing, maintaining, and continuously improving the methodology designed to move us from reactive reporting to continuous, real-time performance management.
Skills & Requirements
Must-have
Performance Steering Framework
KPI Governance & Target Setting
Data-Driven Performance Management
Root Cause Analysis (RCA)
Statistical Control Metrics (VSF, Standard Deviation)
SQL and Visualization Tools
Nice-to-have
Proactive, action-oriented mindset
Continuous improvement culture
Data-led 1:1 Performance Discussions
Global service teams management
Key Requirements
5+ years in operations, performance, or analytics
Expert-level understanding of WFM and efficiency metrics
Proficient in SQL and visualization tools
Practical experience with VSF and Standard Deviation analysis
Demonstrated ability to build, implement, and govern structured processes