Aws Technical Service Management

Santander UK

CDMX, Mexico
Itil incident management
Itil change management
Itil problem management
Own and continuously improve ITIL practices for Incident Management, Change Management, and Problem Management for AWS-based services

Job Summary

  • Own and continuously improve ITIL practices for Incident Management, Change Management, and Problem Management for AWS-based services.
  • Ensure service stability and adherence to SLAs/OLAs through operational controls, service reviews, and continuous improvement initiatives.
  • Act as the operational focal point between cloud teams, application owners, security/risk, and governance stakeholders.

Matching Summary

Own and continuously improve ITIL practices for Incident Management, Change Management, and Problem Management for AWS-based services.

Skills & Requirements

Must-have

  • ITIL Incident Management
  • ITIL Change Management
  • ITIL Problem Management
  • AWS-based services
  • ServiceNow
  • Dynatrace
  • Service Level Agreements (SLAs)

Nice-to-have

  • operational controls
  • continuous improvement initiatives
  • stakeholder management
  • cross-team coordination
  • automation enablement

Key Requirements

  • AWS Technical Service Management experience
  • ITIL practices
  • ServiceNow proficiency
  • Dynatrace proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter