Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
** Integer is seeking a Senior Manager for IT Service Management with extensive experience in ITIL practices and governance. The position involves overseeing ITSM processes, ensuring compliance with SOX ITGCs, and leading continuous improvement initiatives within the IT organization. **

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management with extensive experience in ITIL practices and governance. The position involves overseeing ITSM processes, ensuring compliance with SOX ITGCs, and leading continuous improvement initiatives within the IT organization. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs
  • ITIL v3 or v4 working knowledge

Work Rights

Not specified

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