This position serves as the primary point of contact for customers facing challenges, aiming to maximize customer satisfaction through expert support
Job Summary
This position serves as the primary point of contact for customers facing challenges, aiming to maximize customer satisfaction through expert support.
The role requires troubleshooting standard features and customizations within Salesforce products while maintaining technical expertise in specific domains.
Candidates must demonstrate strong analytical skills, effective time management under pressure, and the ability to create and manage knowledge documentation.
Matching Summary
This position serves as the primary point of contact for customers facing challenges, aiming to maximize customer satisfaction through expert support.
Skills & Requirements
Must-have
Bachelor's degree in Computer Science
3-5 years technical support experience
Knowledge of firewall and web servers
Understanding of RDBMS and SQL
Object-oriented programming concepts
Nice-to-have
Salesforce CRM experience
SaaS support background
Certified Salesforce Administrator
XML and SOAP web services knowledge
JavaScript and HTML development skills
Key Requirements
Bachelor's degree in Computer Science or equivalent
3-5 years experience in technical support or service roles