As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures
Job Summary
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
Responsibilities include handling customer interactions at the ticket counter and gate, assisting with reservations, ticketing, baggage checking, and processing claims for lost or damaged baggage.
AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, free uniforms, on-the-job training, and a company-matched 401(k) program.
Matching Summary
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
Skills & Requirements
Must-have
Exceptional customer service
Safety and security procedures
Handle customer interactions professionally
Assist with reservations and ticketing
Handle customer concerns empathetically
Provide flight schedule information
Nice-to-have
Friendly and outgoing personality
Focus on outstanding customer service
Willingness to wear uniform
Present a favorable corporate image
Energy and enthusiasm
Respect for team
Key Requirements
High school diploma, GED, or equivalent work experience
Authorization to work in Canada
Complete SIDA training for airport authority identification security
One+ year of relevant experience preferred
Previous face-to-face customer service experience preferred