Cje Digital Aftersales

ING

Fully remote
Customer journey expert experience
Investment product positioning
Digital and analytics tools
You will play a key role in strengthening and growing ING’s investments franchise by optimizing the post-sales experience of our investors

Job Summary

  • You will play a key role in strengthening and growing ING’s investments franchise by optimizing the post-sales experience of our investors.
  • Key responsibilities include improving post-sales investment customer journeys, reducing churn, improving NPS, and creating investment-related content.
  • ING offers opportunities to grow personally, work in an informal and innovative environment, and access a wide range of trainings.

Matching Summary

You will play a key role in strengthening and growing ING’s investments franchise by optimizing the post-sales experience of our investors.

Skills & Requirements

Must-have

  • Customer Journey Expert experience
  • investment product positioning
  • digital and analytics tools
  • stakeholder management skills
  • customer experience principles

Nice-to-have

  • stays curious
  • takes ownership
  • keeps learning
  • supportive colleagues
  • informal dynamic environment

Key Requirements

  • Solid knowledge of ING’s investment offering
  • Proven experience as Customer Journey Expert/Project Manager
  • Experience with Adobe Analytics, Bloomreach CMS, Inspire Interactive

Work Rights

Not specified

Tailored Resume

Cover Letter