This role plays a critical part in enabling central monitoring and digital service management capabilities across multiple local markets, contributing to large-scale transformation programmes
Job Summary
This role plays a critical part in enabling central monitoring and digital service management capabilities across multiple local markets, contributing to large-scale transformation programmes.
The individual will act as a technical authority, shaping solution design, guiding implementation, and supporting complex integrations in a highly distributed, global environment.
Exposure to large-scale, global ITSM and ITOM transformation programmes and opportunities to influence enterprise architecture and strategic technical decisions.
Matching Summary
This role plays a critical part in enabling central monitoring and digital service management capabilities across multiple local markets, contributing to large-scale transformation programmes.
Skills & Requirements
Must-have
enterprise ITSM platforms
BMC Remedy development and configuration
Progressive Web App (PWA) interfaces
CMDB design, normalisation, and reconciliation
ITIL practices, Change and Configuration Management
analysing logs, APIs, and databases
Nice-to-have
driving transformation
technical authority
shaping solution design
complex stakeholder landscapes
continuous professional development
Key Requirements
4+ years of experience in IT Service Management
Bachelor’s degree in Engineering, IT, or Telecommunications