Christiana Care Home Health And Community Services Inc
Newark, Delaware, US
Base: $38.22 - $61.16 hourly; bonus/equity: not sp...
Bachelor's degree in hospitality or business management
Minimum three years leadership experience in customer-facing environments
Experience leading teams in healthcare or high-touch service settings
This role serves as the operational and cultural leader for hospitality services, setting clear expectations for service excellence across all ChristianaCare campuses
Job Summary
This role serves as the operational and cultural leader for hospitality services, setting clear expectations for service excellence across all ChristianaCare campuses.
The manager is accountable for leading frontline staff and volunteers while ensuring consistent delivery of a welcoming and high-quality experience for patients, families, and visitors.
ChristianaCare offers a competitive benefits package including full medical, dental, vision, life insurance, generous paid time off, and access to backup care services.
Matching Summary
This role serves as the operational and cultural leader for hospitality services, setting clear expectations for service excellence across all ChristianaCare campuses.
Salary
Base: $38.22 - $61.16 hourly; Bonus/Equity: Not specified; Benefits: Full Medical, Dental, Vision, Life Insurance, 403(b), PTO, wellness reimbursement
Skills & Requirements
Must-have
Bachelor's degree in hospitality or business management
Minimum three years leadership experience in customer-facing environments
Experience leading teams in healthcare or high-touch service settings
Ability to manage complex service recovery situations
Proficiency in Microsoft Office applications
Nice-to-have
Strong empathy for diverse cultures and patients
Experience with Joint Commission compliance standards
Ability to motivate staff and volunteers effectively
Background in event planning for medical education centers
Skill in translating service standards into daily behaviors