The Product Support Manager is a key and strategic resource responsible for ensuring seamless customer experience across all M-Pesa products and services
Job Summary
The Product Support Manager is a key and strategic resource responsible for ensuring seamless customer experience across all M-Pesa products and services.
The role bridges product development, customer operations, technology teams, and third-party partners to ensure operational readiness, service reliability, continuous improvement, and rapid resolution of customer frictions.
Vodafone offers the opportunities to help you belong and make a real impact, with a global and diverse community committed to increasing diversity and ensuring equal representation.
Matching Summary
The Product Support Manager is a key and strategic resource responsible for ensuring seamless customer experience across all M-Pesa products and services.
Skills & Requirements
Must-have
M-Pesa product operations
customer experience enhancement
incident management
process optimization
automation solutions
cross-functional alignment
Nice-to-have
global mission
sustainable and inclusive world
work-life balance
belonging at Vodafone
Key Requirements
Bachelor’s degree in business, IT, Engineering, or related field
At least 5 years’ experience in mobile money, telecom, fintech, digital financial services, or product operations