Salesforce Support Engineer

JCI

Nuevo Leon, Mexico
Salesforce platform support and administration
Devops and ci/cd pipeline maintenance
Salesforce field service development and configuration
As a Salesforce Support Engineer, you will provide technical leadership, hands-on development, and application support within an agile DevOps environment

Job Summary

  • As a Salesforce Support Engineer, you will provide technical leadership, hands-on development, and application support within an agile DevOps environment.
  • You will collaborate closely with project managers, business analysts, and technical architects to ensure high‑quality delivery aligned with business needs and best practices.
  • This role includes day‑to‑day support, troubleshooting, administration, and continuous improvement of the Salesforce platform.

Matching Summary

As a Salesforce Support Engineer, you will provide technical leadership, hands-on development, and application support within an agile DevOps environment.

Skills & Requirements

Must-have

  • Salesforce platform support and administration
  • DevOps and CI/CD pipeline maintenance
  • Salesforce Field Service development and configuration
  • Salesforce API integration experience
  • Lightning Web Components (LWC) development
  • Use of JIRA or similar tools

Nice-to-have

  • Collaboration with Release Management team
  • Experience with ServiceNow or similar ticketing tool
  • Excellent communication with global stakeholders
  • Agile environment adaptability

Key Requirements

  • 5+ years Salesforce experience
  • 2+ years Field Service development experience
  • Salesforce Administrator certification
  • Salesforce Platform App Builder / Platform Developer 1 certification
  • Fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter