Customer Success Manager-deputy Manager-bangalore

VOIS (Vodafone Intelligent Solutions)

Bangalore, India
On-site
International enterprise customer management
Telecom services expertise
Service performance analysis
Manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption

Job Summary

  • Manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption.
  • Oversee service performance, drive improvements, resolve escalations, and guide customers across various telecom services.
  • Opportunity to work with global enterprise customers and develop deep expertise across telecom and digital services.

Matching Summary

Manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption.

Skills & Requirements

Must-have

  • international enterprise customer management
  • telecom services expertise
  • service performance analysis
  • customer engagement
  • contract management
  • service lifecycle management

Nice-to-have

  • collaborative influencer
  • adaptable and resilient
  • mentoring capabilities
  • digitalisation champion

Key Requirements

  • 4+ years customer-facing international Customer Success
  • ITIL 4 certified
  • Proficient in data analysis
  • Technically sound in networking fundamentals

Work Rights

Not specified

Tailored Resume

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