Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS)
Job Summary
Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS).
Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public sector organisations.
Opportunity to work with global enterprise customers and develop deep expertise across telecom and digital services.
Matching Summary
Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS).
Skills & Requirements
Must-have
Customer relationship management
Service performance oversight
Telecom services expertise
Contract management
Customer engagement across regions
Nice-to-have
Collaborative influencer
Adaptable and resilient
Mentoring capabilities
Championing digitalization
Key Requirements
6+ years customer-facing international Customer Success experience