Csi & Problem Management Specialist_iasi

VOIS (Vodafone Intelligent Solutions)

Iasi, Romania
On-site
Bmc remedy or similar itsm/ticketing tools
Manage problem tickets and it system issues
Root-cause analysis techniques (5 whys, fishbone)
Oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems

Job Summary

  • Oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems.
  • Coordinate technical investigations, drive corrective and preventive actions, and act as an escalation point for complex issues.
  • Vodafone offers a hybrid working model, medical and dental services, life and hospitalization insurance, and a dedicated employee phone subscription.

Matching Summary

Oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems.

Skills & Requirements

Must-have

  • BMC Remedy or similar ITSM/ticketing tools
  • Manage problem tickets and IT system issues
  • Root-cause analysis techniques (5 WHYs, Fishbone)
  • Operational escalation handling
  • ITIL Foundation principles knowledge
  • Project, Problem, Incident, or Change Management

Nice-to-have

  • Agile frameworks
  • Cross-functional technical team leadership
  • Stakeholder engagement and communication
  • Continuous investment in skills enhancement

Key Requirements

  • Proficient in ITSM/ticketing tools
  • Experienced in managing technical projects and defects
  • Skilled in structured problem resolution methodologies
  • Proactive in defining improvements
  • Experienced in operational escalation
  • Strong communication and stakeholder management skills
  • Fluent in English

Work Rights

Not specified

Tailored Resume

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