Billing Insight Specialist

Vodafone

Dublin, Ireland
On-site
Billing data insights management
Insight led reporting
Customer escalations support
Vodafone is seeking a Billing Insights Specialist to enhance billing systems and processes through data-driven insights and collaboration with various stakeholders. The ideal candidate should have significant telecommunications billing experience and expertise in managing complex data sets, with a strong focus on customer engagement and operational efficiency

Job Summary

  • The Billing Insights Specialist provides insights on key billing systems and processes to drive efficiencies and performance, using billing subject matter expertise and thought leadership.
  • Key accountabilities include managing billing data, delivering insight-led reporting, providing support to various billing teams, and understanding the customer billing journey.
  • Vodafone offers a competitive salary, flexible working, generous pension contribution, free phone bill, learning and development opportunities, and exclusive discounts.

Matching Summary

Match Score: 85

Vodafone is seeking a Billing Insights Specialist to enhance billing systems and processes through data-driven insights and collaboration with various stakeholders. The ideal candidate should have significant telecommunications billing experience and expertise in managing complex data sets, with a strong focus on customer engagement and operational efficiency.

Skills & Requirements

Must-have

  • Billing data insights management
  • Insight led reporting
  • Customer escalations support
  • MS Office skills
  • 3rd party vendor collaboration

Nice-to-have

  • Continuous improvement driving
  • Financial awareness
  • Commercial awareness
  • Direct customer engagement

Key Requirements

  • 5 years operational Telco billing experience
  • Complex data sets technical expertise
  • AI Billing analytics expertise
  • Data insights expertise
  • Customer escalations experience
  • Deriving and communicating insights
  • Working with multiple complex billing solutions

Work Rights

Not specified

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