Technical Account Manager

AIRWALLEX (SINGAPORE) PTE. LTD.

Singapore, Singapore
**
Rest api and json proficiency
Mainstream programming language experience
Linux/unix command line skills
** Airwallex is seeking a Technical Account Manager in Singapore who will act as a technical expert for their payment processing products, resolving software-related issues for merchants and internal teams. The ideal candidate should possess a technical background alongside strong troubleshooting skills and experience in customer service. **

Job Summary

  • The Technical Account Manager serves as the primary technical contact for merchants post-launch, responsible for troubleshooting software issues and ensuring rapid resolution.
  • This role involves installing test environments, conducting technical audits on merchant integrations, and providing code samples with optimization recommendations.
  • The position requires advocating new product features to improve adoption while representing the merchant's voice to internal product management and engineering teams.

Matching Summary

Match Score: 75

** Airwallex is seeking a Technical Account Manager in Singapore who will act as a technical expert for their payment processing products, resolving software-related issues for merchants and internal teams. The ideal candidate should possess a technical background alongside strong troubleshooting skills and experience in customer service. **

Skills & Requirements

Must-have

  • REST API and JSON proficiency
  • Mainstream programming language experience
  • Linux/Unix command line skills
  • SQL database knowledge
  • Network security and TCP/IP understanding

Nice-to-have

  • Payment or E-commerce industry experience
  • Mandarin language fluency
  • Strong customer service orientation
  • Ability to context-switch under pressure

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • 3-5+ years of technical or consulting experience
  • Proficiency in PHP, Java, Python, or JavaScript
  • Knowledge of firewalls, proxies, and network security

Work Rights

Not specified

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