Associate Technical Support Specialist

Stryker

Portage, MI, USA
Hybrid
Customer support via phone
Troubleshooting product issues
Service documentation maintenance
Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries

Job Summary

  • Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.
  • Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution.
  • Contribute to a collaborative, quality-driven team environment by participating in standardized work development.

Matching Summary

Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.

Skills & Requirements

Must-have

  • Customer support via phone
  • Troubleshooting product issues
  • Service documentation maintenance

Nice-to-have

  • Collaborative team environment
  • Continuous improvement initiatives
  • Technical customer service experience

Key Requirements

  • High School Diploma or GED
  • Two years relevant work experience

Work Rights

Not specified

Tailored Resume

Cover Letter