Lead the 1st Line TV Operations team responsible for monitoring, maintaining, and supporting Vodafone TV services across multiple vendors
Job Summary
Lead the 1st Line TV Operations team responsible for monitoring, maintaining, and supporting Vodafone TV services across multiple vendors.
Ensure smooth operations through first-level troubleshooting, effective escalation, and close collaboration with local markets and Group teams to maintain service excellence and drive continuous improvement.
Opportunity to lead a high-impact operations team ensuring exceptional customer experience and gain exposure to multi-vendor, multi-market TV operations within a global ecosystem.
Matching Summary
Lead the 1st Line TV Operations team responsible for monitoring, maintaining, and supporting Vodafone TV services across multiple vendors.
Skills & Requirements
Must-have
IPTV, OTT, Internet Television technologies
First-level incident analysis
Service restoration activities
Timely outage notifications
Business SLAs, KPIs, quality targets
Nice-to-have
Collaborative communicator
Teamwork and service excellence
Self-motivated and adaptable
Evolving technology trends
Key Requirements
4–6 years of experience in operations and maintenance
University degree in Electronics, Telecommunications, or IT