Supervisor Senior De Operaciones - Querétaro

Concentrix

Queretaro City, Queretaro, Mexico
Not specified (potentially on-site or hybrid based on job context)
Supervise call center employees
Mentor team leads
Ensure kpi compliance
Concentrix is seeking a Senior Operations Supervisor for its call center in Querétaro, Mexico. The role involves overseeing staff performance, providing mentorship, and ensuring compliance with performance metrics

Job Summary

  • The Senior Operations Supervisor is responsible for the daily supervision of a group of call center employees and acts as a mentor to team leads.
  • This role ensures performance objectives are met through proper training, motivation, and accountability for both employees and team leads.
  • The supervisor must manage team metrics, address turnover causes, and implement measures to reduce staff rotation while maintaining service quality.

Matching Summary

Match Score: 85

Concentrix is seeking a Senior Operations Supervisor for its call center in Querétaro, Mexico. The role involves overseeing staff performance, providing mentorship, and ensuring compliance with performance metrics.

Skills & Requirements

Must-have

  • supervise call center employees
  • mentor team leads
  • ensure KPI compliance
  • manage employee performance
  • implement corrective actions

Nice-to-have

  • strong communication skills
  • team development focus
  • flexible schedule availability
  • project management experience
  • retention strategy knowledge

Key Requirements

  • 4-6 years of experience
  • 1 year in management roles
  • Higher technical degree preferred
  • Flexible work schedule

Work Rights

Not specified

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